IVR Solutions

Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

Main requirements of IVR process is:

• IVR Platforms                                                 Back-end servers
• IVR Applications                                             Telephony Infrastructure
• IVR Experts

Main IVR Features are:

• Multi-Language support - Give a menu for language choices
• Play balance with multi currency support
• Top-up account via IVR menu

MCE Major IVR Installation includes:

• 0800 Toll free Help Line IVR
• 0900 Premium rate IVR
• UAN IVR
• MOBILE IVR (Content based Services)


Address
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  • House # 33-A, Street # 06
  • F-8 / 3 , Islamabad, Pakistan
  • PBX: 0092-51-2286892-4
  • TEL: 0092-51-8312814-5
  • FAX: 00-92-2855081
  • Email: info@maaliksoft.com

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